1. Purpose
These Terms govern the commercial relationship between Menthara and the Client arising from contracting the Flow, Conversations, Immersive, or Studio products, or the Blueprint and Insights layers, whether under a subscription or project arrangement.
2. Contracting process
Contracting is formalized by accepting a commercial proposal or signing a specific contract. Service activation is subject to Client validation, plan confirmation, and receipt of the first payment when applicable.
3. Plans and pricing
Current plans and their prices are detailed on the Pricing and in the corresponding commercial proposal. Prices may be updated annually by notifying the Client at least 60 days before renewal.
4. Billing and payments
Billing is done in advance according to the agreed frequency (monthly or annual). Payments must be settled within 30 days of the invoice date. Late payment may generate interest under applicable law and, where applicable, service suspension.
5. Renewal and cancellation
Contracts renew automatically for equal periods unless either party gives notice at least 30 days before expiration. Project services (Studio) are governed by the milestones and deliverables described in their proposal.
6. Personal data processing
Menthara acts as data processor with respect to the personal data the Client provides for the service. Both parties agree to comply with applicable data protection regulations and to sign a specific agreement when applicable.
7. Information security
Menthara maintains technical and organizational measures aligned with recognized industry standards to protect the confidentiality, integrity, and availability of Client information. Periodic reviews are conducted, and access controls, encryption, and traceability are applied.
8. Support and service levels
The Client will have access to support channels according to the contracted plan. Service levels (SLA) — response times, availability, and escalation — are detailed in the commercial annex of their contract.
9. Changes
Menthara may update these Terms to reflect legal, commercial, or functional changes. Substantial changes will be notified to the Client with reasonable notice. Continued use of the service implies acceptance of the current version.
10. Contact
Any questions about these Terms can be directed to the Menthara team through the contact form.